Client Experience Manager

7 days ago

Melbourne, Victoria, Australia beBeeMentalHealth Full time $70,000 - $95,000

Customer Service Representative Opportunity

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As the primary point of contact for clients, you will be responsible for providing a seamless onboarding experience, ensuring they feel welcomed and supported.

This role involves intake responsibilities including outbound communication with referred clients, scheduling appointments and program enrolment, as well as management of inbound inquiries and general administrative support to the team leader and partnerships coordinator.

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About You

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We are seeking an individual with experience in a client-facing/phone-based customer service role, who is able to communicate sensitively and professionally with people affected by common mental health challenges. Exceptional communication skills, strong interpersonal capabilities, and the ability to work collaboratively with others are essential.

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What's On Offer

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A competitive salary, work laptop, additional yearly leave days, paid parental leave, employee referral program, employee assistance program, rewards scheme, and access to online learning courses are offered.

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