Client Experience Manager

1 day ago

Melbourne, Victoria, Australia beBeeClientServices Full time $65,000 - $97,000
Job Overview

We are seeking a Client Services Coordinator to join our team. This is a fast-paced role where you will be responsible for running point on client queries, keeping work moving, and making every interaction count.

In this role, you will own the details, protect the experience, and elevate our reputation – every day.

We value in-person collaboration to create moments that count.

Key Responsibilities:
  • Triage and resolve client queries across phone, email, and chat – fast.
  • Coordinate with Sales, Product, and Customer Success teams to unblock issues.
  • Manage onboarding tasks, account updates, and scheduled actions.
  • Keep CRM notes spotless and current – always.
  • Track SLAs, escalate risks early, and close the loop.
  • Spot patterns, propose fixes, and improve the playbook.
  • Champion a world-class client experience.
About You
  • You have worked in client service, support, coordination, or operations.
  • You write clearly, speak confidently, and listen actively.
  • You juggle priorities without dropping quality.
  • You're fluent with CRM and productivity tools.
  • You stay composed under pressure and solve problems with intent.
  • Construction or SaaS exposure is a plus.
Fitting Roles
  • Agency Account Coordinators ready for ownership.
  • SaaS Support or CX Specialists craving broader impact.
  • Project/Admin pros who love structure, pace, and people.
What to Expect
  • A fast-paced environment where you'll move quickly between clients, systems, and priorities.
  • An accountable role where clients rely on you to close the loop.
  • A rewarding experience where you'll see the direct impact of your work.
  • A launchpad for growth into Customer Success, Project Coordination, or Operations.
Why Join Us?

We're not here to coast – we're here to challenge, grow, and build better. For our people and for our customers.

We expect a lot from you: ownership, precision, and a drive to lead by example.

In return, you'll get the space to dream big, take smart risks, and be seen, heard, and valued.

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