Client Experience Manager

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $100,000
Role Overview

A calm and composed professional who effectively manages client inquiries, prioritizes tasks, and ensures a seamless experience.

This role is ideal for someone who values collaboration, is proficient with CRM and productivity tools, and has a passion for delivering exceptional customer service.

Key Responsibilities
  • Triage and resolve client queries across multiple channels.
  • Coordinate with Sales, Product, and Customer Success teams to unblock issues.
  • Manage onboarding tasks, account updates, and scheduled actions.
  • Keep CRM notes up-to-date and accurate.
  • Track SLAs, escalate risks early, and close the loop.
  • Identify patterns, propose fixes, and improve the playbook.
About You
  • Experience in client service, support, coordination, or operations.
  • Excellent communication and problem-solving skills.
  • Able to juggle priorities without compromising quality.
  • Proficient with CRM and productivity tools.
  • Composed under pressure and able to solve problems with intent.
Fit Check
  • Account Coordinators seeking ownership and responsibility.
  • SaaS Support or CX Specialists craving broader impact and challenges.
  • Project/Admin professionals who enjoy structure, pace, and collaborative environments.
What We Offer
  • A fast-paced environment with varied priorities.
  • Accountable for client satisfaction and timely issue resolution.
  • Rewarding opportunities to deliver exceptional customer experiences.
  • Potential for growth into Customer Success, Project Coordination, or Operations roles.
Why Us

We are a dynamic company that values innovation, growth, and collaboration. We're committed to empowering our clients with insights and technology.

We offer a supportive team environment, opportunities for professional growth, and a chance to make a meaningful impact.

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