Client Experience Manager

7 days ago

Melbourne, Victoria, Australia beBeeLeader Full time $72,000 - $96,000

About the Job

You will be leading a team with a focus on exceptional customer service and promoting a positive work environment. Your primary responsibility will be to manage the Client Services team, which includes approximately 5 team members and casuals.

Key Responsibilities

  • Manage client services operations across two locations
  • Conduct annual reviews and performance evaluations with team members
  • PARTicipate in hiring processes
  • Develop and implement effective rostering and leave management systems
  • Oversee payroll management using Kronos software
  • Greet clients professionally at all times
  • Provide exceptional customer service to clients, staff, and referring veterinarians
  • Answer phone calls
  • Schedule appointments
  • Admit and discharge patients
  • Maintain accurate client files
  • Organize post and courier services
  • Accept and finalize payments

Requirements

  • Minimum of 2 years' experience in a reception or client services leadership role
  • Experience within the veterinary or healthcare industry is highly regarded
  • Demonstrated strong leadership skills
  • Attention to detail
  • Effective time management
  • Ability to work well within a team
  • Reliability and flexibility
  • Calm and empathetic approach to work
  • Strong interpersonal and conflict resolution skills

This opportunity offers ongoing training and development to enhance your professional skills.

About Us

We are a multi-disciplinary specialist veterinary centre providing services to clients and veterinary practices within metropolitan Melbourne and regional Victoria. We prioritize staff retention and provide a fun, supportive, and social work environment with a strong focus on team culture and happiness.

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