Luxury Club Ambassador

1 week ago


Adelaide, South Australia SOFITEL Full time
Lead by Example in the Heart of Adelaide

We are looking for a seasoned and charismatic Luxury Club Ambassador to join our team at Sofitel Adelaide, situated in the heart of the city.

About Us:

As a Sofitel hotel, we pride ourselves on delivering an enriched experience of captivating refinement. We are 'relentlessly guest obsessed' in everything we do, working tirelessly to deliver the very best culinary and service experience for our discerning clientele.

Job Summary:

This is an exceptional opportunity for a skilled and enthusiastic individual to take their skills and expertise to the next level as a Luxury Club Ambassador. You will be responsible for providing warm, engaging service to all guests from the moment they arrive through to their departure, ensuring that every interaction is memorable and exceeds expectations.

Your Key Responsibilities:

  • Provide personalized service with passion and professionalism, anticipating guests' needs and promoting various hotel services
  • Supervise and support the operations of Club Millesime and Room Service, ensuring service standards are followed with friendly and engaging attitude
  • Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests
  • Promote hotel facilities and look for opportunities to enhance a guest's stay through up-selling
  • Greet and respond to requests for all VIP guests, providing exceptional service at every step of the journey
  • Conduct pre-arrival communications providing local knowledge and advice
  • Anticipate guests needs and promote various hotel services

About You:

We are looking for someone with previous experience in a similar role, confident in all aspects of VIP club and Room Service operations. You should possess effective communication, time management and problem-solving capabilities, as well as prior experience working with Windows, Microsoft Office Suite and Opera or a related PMS system.

You will also need to have strong service skills, confidence in all aspects of service, and availability across a variety of shifts, including breakfast and night shifts, across weekdays, weekends and public holidays.

What We Offer:

  • A competitive salary of AU$65,000 - AU$80,000 per annum, depending on experience
  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
  • Up to 50% discount on meals at Sofitel Adelaide
  • Fully laundered uniform provided
  • Free 24 hour access to our Employee Assistance Program
  • Opportunities to develop your talent and grow within our property and across the world
  • Ability to make a difference through our corporate social responsibility activities
  • Multiple positions available, both part-time and full-time to suit your availability

Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why Join Us?

We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.



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