Customer Complaints Resolution Professional

About Resolution LifeAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.For customers, advisers, companies and the industry, we are making an impact worldwide.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance...

Job Title: Senior Customer Complaints OfficerWe are seeking a highly skilled professional to join our team as a Senior Customer Complaints Officer. As a key member of our complaints handling process, you will be responsible for managing complex customer complaints and disputes.Responsibilities:Action customer complaints in adherence to global and local...

Complaints Resolution SpecialistJob OverviewWe are seeking an experienced professional to manage and resolve complaints across multiple schemes.Key Responsibilities:Investigate and resolve complaints in a timely and efficient manner.Provide clear guidance and empathetic support to customers and stakeholders.Evaluate complaints carefully and make...

Job Title:Complaints Resolution ProfessionalAbout the Role:The Complaints Resolution Professional provides dedicated support to a committee within the legislative framework, collaborating closely with Members from both the Legislative Council and Assembly.Reporting directly to the Senior Research Officer, you will handle complex complaints and enquiries from...

Complaints Resolution Specialist RoleThis is a key opportunity to contribute to the improvement of our complaints handling processes.The specialist will be responsible for managing and resolving complaints across multiple schemes, ensuring fair and thoughtful resolutions.Manage and resolve complex complaints through effective communication with stakeholders...

Job SummaryWe are seeking a skilled Customer Complaints Resolution Specialist to join our team. This is an exciting opportunity to make a meaningful impact by supporting the work of our organization and assisting vulnerable stakeholders.About the RoleThe successful candidate will play a key role in managing complex and sensitive complaints and enquiries from...

As a critical member of our Escalations Team, you will be responsible for resolving complex customer complaints in an efficient and timely manner.Key Responsibilities:Provide support to the Customer Service team for escalated complaints where first-level resolution team members have not been able to resolve.Investigate, manage, and resolve escalated customer...

Job SummaryWe are seeking a skilled professional to manage complaints lodged by customers and frontline bankers from start to finish using PEGA software.This is an exciting opportunity to develop your career and make a real difference in the lives of our customers.Key ResponsibilitiesManage all complaints lodged by customers and frontline bankers using PEGA...

Dispute Resolutions Team Lead Job DescriptionAbout This RoleThis is an exciting opportunity for a skilled professional to lead the Dispute Resolutions Team and contribute to delivering exceptional customer outcomes.Key ResponsibilitiesTeam Leadership: Manage a team of specialists responsible for resolving EDR or external complaints, driving performance, and...

Job SummaryWe're on a mission to create an inclusive economy where everyone succeeds.As a key member of our team, you'll be responsible for investigating and resolving complex customer and merchant complaints in a fair and timely manner.The RoleYou'll work closely with the Customer Service team to provide support for escalated complaints and prepare detailed...