Professional in Complaints Resolution

Job OverviewThe Manager, Early Resolutions is a leadership role that oversees the management of non-complex complaints. The ideal candidate will have extensive experience in dispute resolution and a solid background in the superannuation industry.Main ResponsibilitiesMonitor operational activities to ensure adherence to legislative requirements.Analyse...

About UsWe believe in harnessing the power of our people to drive progress.To achieve this, we're assembling a diverse group of individuals with unique stories and perspectives.About the RoleThis is an opportunity for a resolution-focused professional with excellent communication skills to join our Dispute Resolution team.In this role, you will work directly...

Job Description:The Intake and Resolution Officer will be responsible for receiving written and verbal notifications and complaints about Victorian disability workers. They will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under the Disability Service Safeguards Act 2018.This role...

Job SummaryWe are seeking a skilled professional to manage complaints lodged by customers and frontline bankers from start to finish using PEGA software.This is an exciting opportunity to develop your career and make a real difference in the lives of our customers.Key ResponsibilitiesManage all complaints lodged by customers and frontline bankers using PEGA...

Dispute Resolutions Team Lead Job DescriptionAbout This RoleThis is an exciting opportunity for a skilled professional to lead the Dispute Resolutions Team and contribute to delivering exceptional customer outcomes.Key ResponsibilitiesTeam Leadership: Manage a team of specialists responsible for resolving EDR or external complaints, driving performance, and...

Complaint Resolution SpecialistWe seek a skilled Complaint Resolution Specialist to support our mission of delivering high-quality customer relations through policy, process, and compliance excellence.About the Role:Contribute to strategy development by providing policy, process, and compliance support aligned with regulatory standards.Maintain up-to-date...

Role Summary">This is a dynamic opportunity for an Intake and Resolution Officer to join our regulatory governance team. As the primary point of contact, you will receive and assess notifications and complaints regarding Victorian disability workers.">In this role, you will:">">Assess enquiries, complaints, and notifications about the conduct of disability...

Job TitleCustomer Experience Manager - Complaints ResolutionManage a team of specialists to resolve customer complaints efficiently and effectively.Job DescriptionThis role involves managing a team responsible for resolving customer complaints in the ANZ region. You will oversee a team of 5 specialists, ensuring that complaints are resolved promptly and...

Professional Standards Case ManagerThis role is responsible for coordinating the progress of complaints throughout the complaint life cycle, including triage preparation, development and implementation of a case management plan, and referral to investigations when required.The successful applicant will be responsible for providing professional, responsive...

Job SummaryWe're on a mission to create an inclusive economy where everyone succeeds.As a key member of our team, you'll be responsible for investigating and resolving complex customer and merchant complaints in a fair and timely manner.The RoleYou'll work closely with the Customer Service team to provide support for escalated complaints and prepare detailed...