Complaint Resolution Expert

Job OverviewAs a Dispute Resolution Specialist, you will be part of a centre of excellence for complaint resolution, focused on delivering fair and timely outcomes for complainants while adhering to regulatory guidelines. Required Skills and Qualifications: A strong understanding of dispute resolution principles and practices Excellent communication and...

Job Description:The Intake and Resolution Officer will be responsible for receiving written and verbal notifications and complaints about Victorian disability workers. They will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under the Disability Service Safeguards Act 2018.This role...

Job TitleCustomer Experience Manager - Complaints ResolutionManage a team of specialists to resolve customer complaints efficiently and effectively.Job DescriptionThis role involves managing a team responsible for resolving customer complaints in the ANZ region. You will oversee a team of 5 specialists, ensuring that complaints are resolved promptly and...

About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

Dispute Resolutions Team Lead Job DescriptionAbout This RoleThis is an exciting opportunity for a skilled professional to lead the Dispute Resolutions Team and contribute to delivering exceptional customer outcomes.Key ResponsibilitiesTeam Leadership: Manage a team of specialists responsible for resolving EDR or external complaints, driving performance, and...

Customer Focused Resolution SpecialistWe're seeking a skilled professional to support high-quality complaint resolution and regulatory compliance. This is a great opportunity to apply your technical expertise and help shape a customer-focused approach across our operations.As a key member of our team, you will contribute to the delivery of our strategy...

Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: 307About UsThe Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.In performing our functions under the Ombudsman Act, we...

Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: 307About UsThe Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.In performing our functions under the Ombudsman Act, we...

Complaint Resolution SpecialistWe seek a skilled Complaint Resolution Specialist to support our mission of delivering high-quality customer relations through policy, process, and compliance excellence.About the Role:Contribute to strategy development by providing policy, process, and compliance support aligned with regulatory standards.Maintain up-to-date...

**Job Overview**The Assistant Commissioner, Operations is responsible for leading the complaint management, resolutions and investigations functions of a government department. The role requires strategic leadership, operational excellence, and expert communication skills to influence stakeholders at all levels.Key responsibilities include:Leading strategic...