Customer Complaints Resolution Expert
2 days ago
This is a key opportunity to contribute to the improvement of our complaints handling processes.
The specialist will be responsible for managing and resolving complaints across multiple schemes, ensuring fair and thoughtful resolutions.
- Manage and resolve complex complaints through effective communication with stakeholders and customers.
- Collaborate with cross-functional teams to drive improvements in the customer experience and claims practices.
To excel in this role, you will require:
- 5+ years of experience in complaint management or a related field.
- Strong analytical skills, with the ability to make informed decisions and communicate outcomes effectively.
- Excellent interpersonal and negotiation skills, with the ability to influence and build strong relationships with internal and external stakeholders.
This role offers a unique opportunity to drive meaningful change and improve the customer experience. If you are a skilled and motivated professional looking for a new challenge, we encourage you to apply.
Requirements- Strong understanding of regulatory requirements and industry best practices.
- Excellent problem-solving and analytical skills, with the ability to identify issues and craft solutions.
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