Customer Service Ambassador

3 weeks ago


Melbourne, Victoria, Australia Hyatt Full time

About the Role:

The Customer Service Ambassador will be responsible for delivering exceptional customer experiences by providing accurate and tailored information to guests about the facilities at Park Hyatt Melbourne, Melbourne city, and surrounding areas.

Key Responsibilities:

  • To ensure the smooth and efficient operation of the Concierge Desk on a day-to-day basis.
  • To be fully conversant with all services, facilities, and functions within the hotel.
  • To build relationships with regular guests, long-stay guests, and VIP guests.
  • To handle guest enquiries and requests and to have a thorough and up-to-date knowledge of Melbourne city, entertainment, attractions, activities, dining, and its surrounding areas.
  • To assist with Concierge's administration functions.

Benefits of Working with Us:

  • Leading global hotel brand with career advancement opportunities.
  • Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
  • Complimentary duty meals whilst on shift.
  • Discounted food & beverage and park club health & day spa treatments.
  • Discounted onsite car parking.
  • Employee assistance program – benefit from free, immediate, and confidential support for any work, health, or life concern.
  • Generous paid time off and holiday policies including paid parental leave and wellbeing leave.
  • 10% discount with NIB Health insurance.

About Park Hyatt Melbourne:

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining, and wellness, we create unforgettable experiences for our guests.



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