Expert Service Delivery Leader

6 days ago

Sydney, New South Wales, Australia beBeeService Full time $150,000 - $180,000

Job Summary:

We are seeking a seasoned service delivery expert to lead our client remediation efforts and shape the future of our service experience. As the Head of Client Service Delivery, you will be responsible for designing and building tailored service delivery models that meet the unique needs of our top clients.

  • Design and develop strategic service delivery frameworks that drive consistency, reliability, and long-term value.
  • Lead high-stakes client remediation efforts, leveraging your expertise to restore confidence and minimize disruptions.
  • Oversee the refinement of our incident management process, ensuring it is proactive, transparent, and continuously improving.
About Us

We prioritize diversity, equity, and inclusion, and we welcome applicants from all backgrounds. Our commitment to DEI sets us apart as a workplace that truly values its people.

We've earned recognition for our people-first approach, including being named World's Best Workplaces by Fortune in 2024 and Great Place To Work in 24 countries. We're dedicated to creating a culture of collaboration, wellness, and growth.

Requirements

To succeed in this role, you'll need:

  • Bachelor's degree in Business, Information Technology, Operations Management, or a related field.
  • 10+ years of experience in service delivery, client success, or operations leadership roles—preferably within data, technology, SaaS, or financial services sectors.
  • Proven track record of managing complex, high-value client relationships and delivering exceptional service outcomes.
  • Experience leading teams in a matrixed or global environment, with a focus on collaboration.
  • Strong background in incident and escalation management, including leading through high-pressure situations with professionalism and transparency.
What We Offer

You'll enjoy:

  • A dynamic work environment that values innovation, creativity, and continuous learning.
  • A competitive compensation package that rewards your expertise and dedication.
  • Ongoing opportunities for professional growth and development, tailored to your interests and goals.

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