Service Delivery Expert Wanted

4 days ago

Sydney, New South Wales, Australia beBeeService Full time $120,000 - $140,000
Service Delivery Expert Wanted

Our organization is looking for a highly skilled Service Delivery Expert to join our team. The successful candidate will be responsible for overseeing the management of service delivery staff, providing mentorship and training to enhance performance and service outcomes.

The ideal candidate will have strong technical proficiency in EAS, CCTV, access control, and alarm systems. Additionally, they should possess excellent project management skills, with the ability to plan, execute, and monitor projects to ensure timely delivery and adherence to budgets.

The Service Delivery Expert will also be responsible for managing third-party relationships, ensuring compliance with contractual obligations and delivering high-quality services to our clients.

Key requirements for the role include:

  • Minimum of 5 years in service delivery management, preferably in the security sector.
  • Proven track record in managing teams and third-party relationships.
  • Strong technical proficiency in EAS, CCTV, access control, and alarm systems.

As a Service Delivery Expert, you will play a crucial role in driving business objectives and improving service quality. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

Responsibilities:

  1. Manage a team of service delivery staff, providing guidance and support to enhance performance and service outcomes.
  2. Develop and implement effective strategies to improve service quality and delivery.
  3. Build and maintain strong partnerships with third-party vendors and subcontractors.
  4. Ensure compliance with contractual obligations and regulatory requirements.
  5. Monitor and analyze service delivery metrics and KPIs to identify areas for improvement.
  6. Act as a primary point of contact for internal and external stakeholders, facilitating clear communication and collaboration across all service delivery functions.

Requirements:

  • 5+ years of experience in service delivery management, preferably in the security sector.
  • Proven track record in managing teams and third-party relationships.
  • Technical proficiency in EAS, CCTV, access control, and alarm systems.
  • Excellent project management skills, with the ability to plan, execute, and monitor projects to ensure timely delivery and adherence to budgets.

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