Customer Service Operations Manager in Sydney

3 weeks ago

Sydney, New South Wales, Australia Boral Full time

Are you a results-driven leader with a passion for delivering exceptional customer service? We have an exciting opportunity for a Customer Service Team Leader to join our team at Boral.

Your Next Opportunity:

In this fast-paced and rewarding position, you will take on a hands-on leadership role, guiding and mentoring a team of Customer Service Agents within the NSW Concrete business. You'll be responsible for managing daily customer service tasks, coordinating product deliveries, and ensuring top-notch service quality.

Your Day Will Involve:

  • Oversee order capture and manage the timely dispatch of products
  • Build and maintain strong customer relationships to enhance interactions
  • Collaborate with internal teams to ensure exceptional service delivery
  • Address customer queries and develop effective solutions
  • Provide training and mentorship to the Customer Service Centre team
  • Adhere to health and safety regulations and driver fatigue management

What Are We Looking For?

  • 4+ years of experience as a Customer Service/ Contact Centre Team Leader
  • Proven leadership experience with a strong customer service focus
  • Excellent problem-solving skills with a proactive, hands-on approach
  • Exceptional communication skills and emotional intelligence
  • Ability to juggle multiple priorities in a dynamic environment
  • Strong partnering skills with a knack for building meaningful relationships

What's In It For You?

  • Opportunities for career growth with full training and support
  • Be part of an organization that values your skills and rewards your success
  • A competitive salary package of $100,000 - $120,000 per annum, depending on experience, plus additional benefits

The ideal candidate will be flexible and able to work shifts between 6:00 am – 5:00 pm, Monday to Friday including rotating Saturdays.

Boral is a leading Australian-owned company with over 200 operational sites across Australia. Our people and products have helped enable various residential and commercial projects, including Western Sydney International Airport and Crown Sydney.

We value diversity and are committed to creating a workplace that is inclusive and respectful of all employees. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.

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