Customer Service Representative

5 days ago


Moorabbin, Australia Belgravia Leisure Full time

About the Role

At Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional service to our members, casual users, and potential new members. As a key member of our team, you will be responsible for delivering first-class service, ensuring it aligns with our Mission, Vision, and Values.

Key Responsibilities

  • Provide outstanding customer service to all customers, both in person and over the phone
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems
  • Offer membership information and sales support to customers
  • Promote our services and programs to customers and manage bookings and enrolments
  • Develop and maintain positive working relationships with customers
  • Exercise excellent public relations at all times
  • Ensure the centre's opening and closing procedures are followed in accordance with security and safety protocols

Requirements

  • Positive, friendly, and energetic work style
  • Computer literacy and familiarity with software packages and point of sale systems
  • Desirable: experience in the leisure industry and current First Aid Certificate (Workplace Level 2), CPR Certificate, Police Check, and Working with Children Check

What We're Looking For

We're seeking a candidate with a friendly attitude and a customer service mindset. Previous experience in a similar role is desirable, but not essential. If you're passionate about delivering exceptional service and have a positive work style, we encourage you to apply.



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