Customer Service Representative

1 week ago


Moorabbin, Australia PUMA Full time

{"h1": "Customer Service Representative at PUMA", "p": "We are seeking a highly motivated and organized Customer Service Representative to join our team at PUMA. As a key member of our front-end key accounts and field account sales force, you will be responsible for delivering profitable, sustainable market share and net sales growth by offering reliable, relevant, and competitive service levels to assigned accounts.", "ul": [{"li": "Support the implementation of the strategy for the Customer Service function with the aim of effectively and efficiently providing best-in-class service standards to all accounts."}, {"li": "Ensure market-competitive reliability and responsiveness to assigned accounts in regards to order entry support, orderbook deliveries and conversions, complaints and returns, etc."}, {"li": "Facilitate cross-functional alignment and communication between key stakeholders - Key and Field Sales Account team, Purchasing, Demand Planning, Operations, and IT - ensuring assigned account needs and requirements are addressed."}, {"li": "Support the Customer Service team in relevant reporting, generating insight and transparency to the sales performance for related accounts - orderbook, forecasting, and budget compliance/achievement."}, {"li": "Measure progress on own KPIs and ensure continuous improvement on PUMA account management and service levels."}], "p": "PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA, and we do not tolerate any form of harassment or discrimination.", "p": "PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf, and stichd, and is headquartered in Herzogenaurach, Germany.", "p": "If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.", "h2": "Requirements", "ul": [{"li": "University degree in business or equivalent, ideally with a focus on sales, supply chain, or finance"}, {"li": "2+ years of experience in sales, sport, or FMCG industries"}, {"li": "Microsoft Excel: Advanced"}, {"li": "Microsoft PowerPoint: Basic"}, {"li": "Data Analysis"}, {"li": "Analysis and complexity management"}, {"li": "Relationship management"}, {"li": "Customer service skills"}, {"li": "Initiative and pragmatism"}, {"li": "Presentation skills"}, {"li": "Business planning and forecasting"}, {"li": "Attention to detail"}], "p": "We look forward to receiving your application.", "h2": "About PUMA", "p": "PUMA is a global leader in the sportswear industry, known for its innovative products and commitment to sustainability.", "p": "At PUMA, we believe in the power of sport to transform lives and communities.", "p": "We are committed to creating a workplace that is inclusive, diverse, and respectful.", "p": "If you are passionate about delivering exceptional customer service and working for a global leader in the sportswear industry, we encourage you to apply for this exciting opportunity.", "h2": "How to Apply", "p": "To apply for this role, please click on the link below and follow the instructions.", "p": "We look forward to receiving your application.", "p": "Thank you for your interest in PUMA.", "h2": "Contact Us", "p": "If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us.", "p": "We look forward to hearing from you.", "p": "Best regards, PUMA Recruitment Team"}



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