Customer Service Representative

2 weeks ago


Moorabbin, Australia PUMA Full time

About PUMA

PUMA is a leading global sports brand that values speed, spirit, and teamwork. We're looking for a talented individual to join our dynamic team as a Customer Service Representative.

Key Responsibilities

  • Customer Support: Provide exceptional customer service via phone, email, and other channels, ensuring timely and effective resolution of customer inquiries and issues.
  • Order Management: Assist customers with order status, returns, and product information, ensuring a seamless shopping experience.
  • Product Knowledge: Develop and maintain in-depth knowledge of PUMA products, including features, pricing, and availability, to provide expert advice to customers.
  • Team Collaboration: Work closely with e-commerce teams to deliver a world-class customer experience, ensuring swift and efficient service.
  • Process Improvement: Identify areas for improvement and suggest enhancements to optimize customer service processes and procedures.

Requirements

  • Experience: 1-2 years in retail or customer service.
  • Skills: Strong written and verbal communication, attention to detail, and ability to multitask.
  • Attitude: Thrives under pressure, loves working independently, and prioritizes customer satisfaction.

About You

We're looking for a motivated and customer-focused individual who is passionate about sports and delivering exceptional customer service. If you're a team player with a strong work ethic and a desire to learn and grow, we'd love to hear from you.



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