Cloud Operations Specialist

3 weeks ago

Sydney, New South Wales, Australia Microsoft Full time

About the Role:

As a Cloud Operations Specialist at Microsoft, you will play a key role in maintaining the critical infrastructure that keeps our datacenters up and running. This involves coordinating with suppliers, recognizing safe versus unsafe work environments, and having a hands-on understanding of how critical environment equipment works.

About the Team:

Microsoft's Cloud Operations & Innovation (CO+I) team is the engine that powers our cloud services. As a CO+I Cloud Operations Specialist, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

About the Job:

Responsibilities include:

  • Serving as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and working on advanced tasks independently.
  • Inspecting and supervising critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalating per applicable policies and standards.
  • Utilizing internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
  • Safely and quickly responding to and leading onsite incident response teams for all abnormal conditions that impact operations, and coordinating with other critical facilities professionals to perform corrective repairs, without supervision.
  • Enhancing, developing new or following preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
  • Under minimal oversight, performing various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems), correct procedures.
  • Having a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline.
  • Providing consultation to lower-level colleagues in troubleshooting systems and problems.
  • Understanding, following, and ensuring safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within Microsoft requirements.
  • Embodying our culture and values.

About Microsoft:

At Microsoft, we're dedicated to empowering every person and every organization on the planet to achieve more. This is our mission, and we're committed to making it a reality.

About the Benefits:

We offer a range of benefits to support your well-being and growth, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, and generous time away.

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