Cloud Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia Woolworths Group Full time

We Are Woolworths Group

We are Woolworths Group, a company that values diversity, inclusivity, and innovation. Our Purpose is to create better experiences together for a better tomorrow. We're a dynamic and empowering workplace that reflects the diverse communities we serve.

Welcome to Group Enablement

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We're the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience.

What We're Looking For

This role is part of the Service Operations and Infrastructure Group and liaises with Business Customers, Various IT Departments, Service Providers, and Strategic Partners. The role will be responsible for providing hands-on technical expertise in Cloud Infrastructure Platform support and ongoing operational oversight of the Cloud Platforms within Woolworths' Multi-Cloud environment.

  • Multi-cloud implementation, working with various digital and non-digital teams.
  • Operational oversight of Google Cloud Platform.
  • Operational oversight of key supporting services underpinning our cloud platforms.
  • Operational oversight of all Platform-related services that ensure stability and availability of our strategic Platforms.
  • ITIL service operations responsibility for Woolworths cloud environments, including risk and issue, incident, problem, availability, and change management.
  • Operational maintenance and smooth running of Woolworths multi-cloud Platforms, including continual service improvement.
  • Service transition of new and changed Services into BAU Operations.
  • Adherence to IT service management disciplines and company methodologies.
  • Ensure that the culture of customer service and satisfaction is maintained at all times, with responsiveness to customer needs and proactivity to business and technical requirements.
  • Manage escalations, hierarchical, and process-related escalations.
  • Contribute to continuous improvement within the Service Operations and Infrastructure (SOI) area.

What You'll Bring

  • Experience in managing services that scale on public cloud - preferably GCP.
  • Experience and firm grip on DevOps best practices and architectural patterns that support these practices.
  • Experience in large-scale enterprise environments.
  • Relevant experience in Enterprise Cloud Platform Management or Support.
  • Experience in project life cycle and transitioning to BAU Operations.
  • A strong track record operating in Large Enterprise hosting and cloud environments.
  • Previous experience working in a multi-sourced environment.

Grow with the Group

We care deeply about creating a workplace where our team members feel valued, respected, and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

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