Hotel Front Desk Night Auditor with a Focus on Customer Service Excellence

5 days ago


North Ryde, New South Wales, Australia Macquarie University Full time
About MGSM Hotel and Conference Centre

Located on the picturesque grounds of Macquarie University at North Ryde, MGSM Hotel and Conference Centre is an award-winning venue offering hotel accommodation, an a la carte restaurant, café, and multipurpose meeting and event space.

The Role

We are seeking a skilled and customer-focused Front Desk Night Auditor to join our team. This casual role reports directly to the front office manager and is a key member of the hotel team. The successful candidate will be responsible for overnight operations from 11:00 PM to 7:00 AM, including verifying guest accounts, reconciling and balancing charges, assisting with check-ins and check-outs, and addressing any other guest requirements.

Duties and Responsibilities
  • Process hotel guest check-ins and check-outs efficiently and accurately
  • Settle accounts for early departures and resolve any discrepancies
  • Address customer queries and issues promptly and professionally
  • Complete necessary reconciliation and reporting tasks
  • Conduct security checks and report any maintenance issues
  • Collaborate with stakeholders to deliver excellent outcomes
Requirements and Qualifications
  • A minimum of [insert estimated salary] per annum, based on experience and qualifications
  • Excellent customer service skills and ability to work unsupervised
  • Experience in a customer-facing role, preferably in hospitality or a related field
  • Strong technical skills, including proficiency in hotel management systems (e.g., Opera)
  • Excellent attention to detail and organizational skills
  • Availability to work overnight shifts and flexible hours
About You

We are looking for a self-motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you have a positive attitude, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.



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