Technical Service Specialist

4 weeks ago

Mount Isa, Queensland, Australia Sandvik Full time
About the Role

We are seeking a highly skilled Technical Service Representative to join our Metal – East Sales Team at DSI Underground, a Sandvik Company. This position will be based at our Mount Isa site in Queensland, reporting directly to the Branch Manager.

Key Responsibilities
  • Maintain strong relationships with customers in the Queensland and Northern Territory Metalliferous Mining region.
  • Provide expert advice on product use through regular audits and quality control checks.
  • Assist with new product trials and identify opportunities for product development.
  • Retain and maintain customer service relationships.
  • Complete stock assessments and input into order levels to ensure customers have adequate stock levels.
  • Provide detailed internal communications to ensure accurate customer forecasting.
  • Ensure company products meet customer satisfaction standards.
  • Complete customer satisfaction surveys regularly.
  • Undertake pricing for customers in the region, in conjunction with Account Managers.
  • Provide technical representation of DSI Underground products to customers.
  • Report customer demand fluctuations on a monthly basis.
About You

You will bring previous experience in a Technical Service field or Mining Industry, with a professional and approachable personality, and a drive for customer satisfaction. You will possess the following attributes:

  • Previous experience in underground mining or tunnelling.
  • Ability to engage, build, and maintain customer relationships.
  • Basic understanding of Microsoft Office programs.
  • Ability to work independently with an interest in problem-solving technical issues.
  • Ability to repeatedly lift heavy equipment up to 10kg.
  • Excellent time management and communication skills.
  • Willingness and flexibility to undertake regular domestic travel throughout the Metals East business region.
What We Offer
  • Opportunity to join a global company.
  • Fitness Passport.
  • Flexible/Hybrid working arrangements.
  • Competitive Salary.
  • Welcoming and inclusive culture encouraging diversity and equal opportunity.

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