Technical Documentation Specialist

1 week ago


Sydney, New South Wales, Australia Goodman Fielder Full time

About the Role

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Goodman Fielder is a leading regional food company across Australia, New Zealand and the Asia Pacific. We have a portfolio of iconic and trusted brands Australians have grown up with.

As a Technical Documentation Specialist, you will play a key role in maintaining our Service Desk's knowledge base to ensure its accuracy, relevance, and effectiveness in supporting operational needs.

You will collaborate with our Service Desk team, subject matter experts, project management teams, and other business units to create and validate accurate and relevant knowledge base articles.

Your contributions will be instrumental in maintaining accurate processes and procedures within the Service Desk, while also enhancing awareness and promoting self-service capabilities.

Key Responsibilities:

  • Identify and implement opportunities to improve the Service Desk knowledge base and management practices, ensuring alignment with ITIL guidelines.
  • Promote and ensure compliance with knowledge management standards and best practices within the Service Desk team.
  • Collaborate with Service Desk Analysts and subject matter experts to create and validate accurate and relevant knowledge base articles.
  • Ensure timely and accurate publication and regular review of knowledge base content, updating as necessary.
  • Develop and deliver user guides and instructional materials to empower end-users and reduce reliance on Service Desk support.

The Ideal Candidate

We are looking for a highly organized and detail-oriented individual with excellent written and verbal communication skills.

A background in Communications, Administration, Knowledge Management or IT Service Desk will be beneficial.

The ideal candidate will have experience with knowledge management software and IT Service Management frameworks; ITIL4 Foundation certification is highly desirable.

You will have the ability to work independently and collaboratively, prioritizing tasks effectively.

In this role, you will have the opportunity to work within cross-functional teams and with highly experienced professionals who know our business inside out.

What We Offer

We offer a competitive salary of AU$80,000 - AU$110,000 per annum, depending on experience.

You will also receive a range of benefits, including flexible work arrangements, opportunities for professional development, and a positive and collaborative team culture.

About Goodman Fielder

Goodman Fielder is a leading regional food company across Australia, New Zealand and the Asia Pacific.

We have a portfolio of iconic and trusted brands Australians have grown up with and put in their supermarket trolleys weekly, including Helga's, Wonder White, Praise, White Wings, MeadowLea, and many more.

Our vision is to be the leading and most innovative local food company, creating food that people love.



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