Technical Documentation Specialist

1 week ago


Sydney, New South Wales, Australia Goodman Fielder Full time

Discover a challenging role at Goodman Fielder, a leading regional food company in Australia, New Zealand, and the Asia Pacific.

We are seeking an experienced Technical Documentation Specialist to join our team based in Macquarie Park, Sydney.

This role focuses on managing and maintaining the Service Desk's knowledge base to ensure its accuracy, relevance, and effectiveness in supporting operational needs. You will collaborate with the Service Desk team, subject matter experts, project management teams, and other business units to create and validate accurate and relevant knowledge base articles. Your contributions will be instrumental in maintaining accurate processes and procedures within the Service Desk, while also enhancing awareness and promoting self-service capabilities.

Key Responsibilities:
  • Create and maintain a comprehensive knowledge base that aligns with ITIL guidelines.
  • Promote knowledge management standards and best practices within the Service Desk team.
  • Collaborate with Service Desk Analysts and subject matter experts to develop and validate knowledge base content.
  • Ensure timely and accurate publication and regular review of knowledge base articles.
  • Design and deliver user guides and instructional materials to empower end-users and reduce reliance on Service Desk support.

We offer a competitive salary range of $85,000 - $110,000 per annum, depending on experience.

You will work in an innovative and autonomous environment where you are a valued part of our overall success. You will collaborate with highly experienced professionals who know our business inside out.

We value our people at Goodman Fielder and recognize that our success depends on our ability to attract and retain talented individuals.



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