Guest Experience Specialist

2 weeks ago


Perth, Western Australia beBeeService Full time $59,100 - $84,100

Job Role Summary

This role is a vital part of our team, focused on delivering exceptional guest experiences. Key responsibilities include supporting the Guest Services team with day-to-day operational tasks, being an expert on the hotel and its surroundings to exceed guest expectations, and providing accurate room assignments based on guest requests.

About This Position
  • Support the Guest Services team in maintaining efficient operational processes
  • Develop expertise in the hotel and surrounding area to deliver outstanding guest service
  • Assign rooms according to guest preferences and requirements
  • Handle general inquiries and provide top-notch service to guests

Requirements:

  • Proficiency in property management systems like OPERA
  • Prior experience in a similar role or relevant industry experience
  • Working rights in Australia
  • Motivation to advance your career
  • Self-motivated individual with excellent problem-solving skills
Our Employee Benefits
  • Exclusive staff discounts on food, beverage, and accommodations
  • Flexible working hours, paid leave during birthday month, and time off for personal pursuits
  • Ongoing training programs and exciting career advancement opportunities
  • Dedicated support for physical, emotional, and financial wellbeing
  • Incentives for referrals and recognition of hard work
  • A workplace that values equality, diversity, and inclusiveness


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