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Regional Operations Director

2 months ago

Dingley, Victoria, Australia Carrier Full time
About the Role

The Regional Operations Manager will oversee all aspects of operations, including workforce management, productivity, customer satisfaction, and safety. They will represent the company in regulatory matters and drive operational procedures and systems improvements.

Key Responsibilities:
  • Oversee day-to-day operations, ensuring the smooth and efficient delivery of services.
  • Optimise workforce and resources to meet operational demands effectively.
  • Address escalated complaints and quality issues promptly to maintain service excellence.
  • Take ownership of revenue, gross margin, overheads, and base profit budgets.
  • Implement strategic financial management practices to enhance profitability and productivity.
  • Ensure accurate forecasting and efficient budget management.
  • Drive the Net Promoter Score (NPS) by cultivating strong client relationships.
  • Foster customer loyalty and satisfaction through exceptional service delivery.
  • Ensure 100% compliance with preventative maintenance obligations and relevant legislation.
  • Encourage collaboration and teamwork to enhance productivity and morale.
  • Collaborate with stakeholders to drive growth strategies and expansion opportunities.
  • Develop effective reporting strategies for monitoring operational performance.
  • Formulate comprehensive budgetary plans and ensure accurate and timely budget management.
  • Implement workforce planning principles to optimise field performance and resource utilisation.
  • Collaborate with other managers and leaders to ensure successful project delivery.
Requirements:

We are looking for a self-motivated individual, who is forward-thinking, professional, and has the ability to lead and drive success within the business.

As a minimum, you must have:

  • A high level of communication skills (oral and written)
  • Exceptional negotiation, communication, and relationship-building skills
  • Experience with HVAC systems and comprehensive knowledge of HVAC systems and components
  • Strategic thinker with a solutions-oriented approach
  • Strong financial acumen and budget management skills
  • Ability to bridge workforce planning and service delivery despite conflicting priorities
  • Strong leadership skills to effectively inspire and guide the team
  • Ability to develop and deliver operational delivery and margin improvement strategies
  • Empowers others and encourages participation, resolving conflicts constructively
  • Flexibility to travel when required