Regional Operations Director

4 weeks ago


Dingley, Victoria, Australia Carrier Full time

pAbouttherole/ppTheRegionalOperationsExecutivewilloverseeallaspectsofoperations,includinglabourmanagement,productivity,customersatisfaction,andsafety.Theywillrepresentthecompanyinregulatorymattersanddriveoperationalproceduresandsystemsimprovements./ppAstheRegionalOperationsExecutive,youwillleadthedivisionacrossVIC,SA,WA,andTAStoachievegoalsandkeyperformanceindicators,emphasisingfinancialperformance,clientexperience,teammotivation,compliance,preventativemaintenance,workforceplanning,andgrowthstrategies./ppbKeyresponsibilities:/b/pulliOverseeday-to-dayoperations,ensuringthesmoothandefficientdeliveryofservices./liliOptimiselabourandresourcestomeetoperationaldemandseffectively./liliAddressescalatedcomplaintsandqualityissuespromptlytomaintainserviceexcellence./liliTakeownershipofrevenue,grossmargin,overheads,andbaseprofitbudgets./liliImplementstrategicfinancialmanagementpracticestoenhanceprofitabilityandproductivity./liliEnsureaccurateforecastingandefficientbudgetmanagement./liliDrivetheNetPromoterScore(NPS)bycultivatingstrongclientrelationships./liliFostercustomerloyaltyandsatisfactionthroughexceptionalservicedelivery./liliEnsure100%compliancewithpreventativemaintenanceobligationsandrelevantlegislation./liliEncouragecollaborationandteamworktoenhanceproductivityandmorale./liliCollaboratewithstakeholderstodrivegrowthstrategiesandexpansionopportunities./liliDevelopeffectivereportingstrategiesformonitoringoperationalperformance./liliFormulatecomprehensivebudgetaryplansandensureaccurateandtimelybudgetmanagement./liliImplementworkforceplanningprinciplestooptimisefieldperformanceandresourceutilisation./liliCollaboratewithothermanagersandleaderstoensuresuccessfulprojectdelivery./lipbRequirements:/b/ppWearelookingforaself-motivatedindividual,whoisforward-thinking,professional,andhastheabilitytoleadanddrivesuccesswithinthebusiness./ppAsaminimum,youmusthave:/pulliAhighlevelofcommunicationskills(oralandwritten)/liliExceptionalnegotiation,communication,andrelationship-buildingskills/liliExperiencewithHVACsystemsandcomprehensiveknowledgeofHVACsystemsandcomponents/liliStrategicthinkerwithasolutions-orientedapproach/liliStrongfinancialacumenandbudgetmanagementskills/liliAbilitytobridgeworkforceplanningandservicedeliverydespiteconflictingpriorities/liliStrongleadershipskillstoeffectivelyinspireandguidetheteam/liliAbilitytodevelopanddeliveroperationaldeliveryandmarginimprovementstrategies/liliEmpowersothersandencouragesparticipation,resolvingconflictsconstructively/liliFlexibilitytotravelwhenrequired/li/ulpbBenefits/b/ppWearecommittedtoofferingcompetitivebenefitsprogramsforallofouremployeesandenhancingourprogramswhennecessary./pulliAttractivesalarypackage/liliGlobalImpact:Workforarenownedglobalbrand,gainingvaluableexposure/liliMobilephone,laptop,andcarallowance/liliEmploymentstabilityandprogressionopportunities/liliTraininganddevelopmentopportunitieswithinaglobalindustryleader/liliInnovativeLeadershipOpportunity/li/ulpbOurcommitmenttoyou/b/ppOurgreatestassetsaretheexpertise,creativity,andpassionofouremployees.Westrivetoprovideagreatplacetoworkthatattracts,develops,andretainsthebesttalent,promotesemployeeengagement,fostersteamwork,andultimatelydrivesinnovationforthebenefitofourcustomers.Westrivetocreateanenvironmentwhereyoufeelthatyoubelong,withdiversityandinclusionastheenginetogrowthandinnovation.Wedevelopanddeploybest-in-classprogramsandpractices,providingenrichingcareeropportunities,listeningtoemployeefeedback,andalwayschallengingourselvestodobetter.Thisis.



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