Southern Regional Operations Manager

4 months ago

Dingley, Australia Carrier Full time

**Country**:
Australia
**Location**:
LOC7022 : 314 Boundary Road Dingley, Melbourne VIC 3172, Australia

**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**About the role**

The Regional Operations Manager will oversee all aspects of operations, including labour management, productivity, customer satisfaction, and safety. They will represent the company in regulatory matters and drive operational procedures and systems improvements.

As the Regional Operations Manager, you will lead the division across Victoria, South Australia, Western Australia and Tasmania, to achieve goals and key performance indicators, emphasising financial performance, client experience, team motivation, compliance, preventative maintenance, workforce planning, and growth strategies.

**Key responsibilities**:

- Oversee day-to-day operations, ensuring the smooth and efficient delivery of services.
- Optimise labour and resources to meet operational demands effectively.
- Address escalated complaints and quality issues promptly to maintain service excellence.
- Take ownership of revenue, gross margin, overheads, and base profit budgets.
- Implement strategic financial management practices to enhance profitability and productivity.
- Ensure accurate forecasting and efficient budget management.
- Drive the Net Promoter Score (NPS) by cultivating strong client relationships.
- Foster customer loyalty and satisfaction through exceptional service delivery.
- Ensure 100% compliance with preventative maintenance obligations and relevant legislation.
- Encourage collaboration and teamwork to enhance productivity and morale.
- Collaborate with stakeholders to drive growth strategies and expansion opportunities.
- Develop effective reporting strategies for monitoring operational performance.
- Formulate comprehensive budgetary plans and ensure accurate and timely budget management.
- Implement workforce planning principles to optimise field performance and resource utilisation.
- Collaborate with other managers and leaders to ensure successful project delivery.

**Requirements**:
We are looking for a self-motived individual, who is forward thinking, professional and has the ability to lead and drive success within the business.

As a minimum you must have:

- A high level of communication skills (oral and written)
- Exceptional negotiation, communication, and relationship-building skills
- Experience with HVAC systems and comprehensive knowledge of HVAC systems and components
- Strategic thinker with a solutions-oriented approach
- Strong financial acumen and budget management skills
- Ability to bridge workforce planning and service delivery despite conflicting priorities
- Strong leadership skills to effectively inspire and guide the team
- Ability to develop and deliver operational delivery and margin improvement strategies
- Empowers others and encourages participation, resolving conflicts constructively
- Flexibility to travel when required

**Benefits**

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
- Attractive salary package
- Global Impact: Work for a renowned global brand, gaining valuable exposure
- Mobile phone, laptop and car allowance
- Employment stability and progression opportunities
- Training and development opportunities within a global industry leader
- Innovative Leadership Opportunity

**Our commitment to you**

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

**Job Applicant's Privacy Notice**:
Click on this link to read the Job Applicant's Privacy Notice

  • Regional Operations Director

    2 weeks ago

    Dingley, Victoria, Australia Carrier Full time

    About the Regional Operations Manager RoleThe Regional Operations Manager will oversee all aspects of operations, including labour management, productivity, customer satisfaction, and safety. They will represent the company in regulatory matters and drive operational procedures and systems improvements.Key Responsibilities:Oversee day-to-day operations,...

  • Regional Operations Director

    2 months ago

    Dingley, Victoria, Australia Carrier Full time

    About the RoleThe Regional Operations Manager will oversee all aspects of operations, including labour management, productivity, customer satisfaction, and safety. They will represent the company in regulatory matters and drive operational procedures and systems improvements.Key Responsibilities:Oversee day-to-day operations, ensuring the smooth and...

  • Regional Operations Manager

    5 months ago

    Dingley Village, Australia Carrier Full time

    About the role The Regional Operations Manager will oversee all aspects of operations, including labour management, productivity, customer satisfaction, and safety. They will represent the company in regulatory matters and drive operational procedures and systems improvements.  As the Regional Operations Manager, you will lead the division across VIC,...

  • Regional Operations Director

    4 weeks ago

    Dingley, Victoria, Australia Carrier Full time

    pAbouttherole/ppTheRegionalOperationsExecutivewilloverseeallaspectsofoperations,includinglabourmanagement,productivity,customersatisfaction,andsafety.Theywillrepresentthecompanyinregulatorymattersanddriveoperationalproceduresandsystemsimprovements./ppAstheRegionalOperationsExecutive,youwillleadthedivisionacrossVIC,SA,WA,andTAStoachievegoalsandkeyperformancei...

  • Australia National Service Operations Lead

    4 days ago

    Dingley, Victoria, Australia Carrier Full time

    Job Title: Australia National Service Operations LeadThe estimated annual salary for this role is AU$ 120,000 - AU$ 180,000.Company OverviewCarrier Global Corporation is a global leader in intelligent climate and energy solutions. Our mission is to create innovative solutions that improve people's lives while protecting the planet for future generations.We...

  • Clinical Operations Manager

    6 months ago

    Dingley Village, Australia Access Aged Care Full time

    **About Us**: Access Telehealth is a business built by medical professionals, designed to enhance, and improve health outcomes by supporting medical practitioners, and communities across Australia. Access Specialist provides rural and indigenous Australians with specialist video appointments via referral from their GP. Access NDIS provides participants...

  • National Service Administration Manager

    2 months ago

    Dingley, Australia Carrier Full time

    **Country**: Australia **Location**: LOC7022 : 314 Boundary Road Dingley, Melbourne VIC 3172, Australia **Build a career with confidence!** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in...

  • National Service Administration Manager

    1 month ago

    Dingley, Victoria, Australia Carrier Full time

    About the Role:The National Service Administration Manager is a key position within Carrier, responsible for overseeing the administrative and operational needs of the Service Branches. This includes managing the General Manager, Service Managers, Service Technicians, and contractors.Key Responsibilities:Oversee the administrative and operational needs of...

  • HVAC Service Operations Manager

    2 days ago

    Dingley, Victoria, Australia Carrier Full time

    Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is seeking an experienced HVAC Service Operations Manager. This role is based in Melbourne, Australia, and offers a full-time opportunity with a competitive salary package.As an HVAC Service Operations Manager, you will oversee and manage all aspects of the service...

  • National Service Administration Director

    2 weeks ago

    Dingley, Victoria, Australia Carrier Full time

    About the Role:The National Service Administration Manager reports to the General Manager and is primarily responsible for managing the administration teams for the Australian service business. This includes both internal and external stakeholders.The role will require both leadership of the current administration resources, as well as support with...

  • National Service Administration Director

    4 weeks ago

    Dingley, Victoria, Australia Carrier Full time

    About the Role:The National Service Administration Manager reports to the General Manager and is primarily responsible for managing the administration teams for the Australian service business. This includes both internal and external stakeholders.The role will require both leadership of the current administration resources, as well as support with...

  • Country EHS Manager

    5 months ago

    Dingley, Australia Carrier Full time

    **Country**: Australia **Location**: LOC7022 : 314 Boundary Road Dingley, Melbourne VIC 3172, Australia **Role**: Country Environmental, Health & Safety Manager **Location**: Melbourne **Full/ Part-time**: Full time **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to...

  • Service Repair Business Development Manager

    1 month ago

    Dingley, Victoria, Australia Carrier Full time

    Job Title: Service Repair Business Development ManagerJob Summary:We are seeking a highly motivated and experienced Service Repair Business Development Manager to join our team at Carrier. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building strong relationships with customers, and...

  • Service Repair Business Development Manager

    4 weeks ago

    Dingley, Victoria, Australia Carrier Full time

    Job SummaryWe are seeking a highly skilled Service Repair Business Development Manager to join our team at Carrier. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building relationships with customers, and driving sales growth.Key ResponsibilitiesIdentify and evaluate new business...

  • Prepress and Print Manager

    6 months ago

    Dingley, Australia JDA Print Recruitment Full time

    Management of Operational Staff - Well-Established Print Packaging Company - South-Eastern Suburbs of Melbourne The Company has been in operation for over 60 years and is an Australian owned and operated specialist supplier of environmentally friendly custom flexible packaging and bags. **The Role**: - Managing operational staff - Coordinating prepress...

  • National Service Administration Manager

    2 months ago

    Dingley Village, Australia Carrier Full time

    Country: AustraliaLocation: LOC7022 : 314 Boundary Road Dingley, Melbourne VIC 3172, AustraliaBuild a career with confidence!Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new...

  • Solution Architect

    3 weeks ago

    Dingley, Victoria, Australia Carrier Full time

    Key Responsibilities:Identify and qualify sales opportunities within the region and evaluate customer needs to apply solutions that resolve or improve outcomes.Complete detailed assessments of building or a portfolio of buildings involving study of building systems, assets, processes, and Edge to cloud integration.Manage bids with a structured bid response,...

  • Service Manager

    2 months ago

    Dingley, Australia Carrier Full time

    **Country**: Australia **Location**: LOC7022 : 314 Boundary Road Dingley, Melbourne VIC 3172, Australia **Build a career with confidence!** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in...

  • Service Manager

    5 months ago

    Dingley, Australia Carrier Full time

    **Country**: Australia **Location**: LOC7022 : 314 Boundary Road Dingley, Melbourne VIC 3172, Australia **Build a career with confidence!** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in...

  • Service Delivery Manager

    4 weeks ago

    Dingley, Victoria, Australia Carrier Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to oversee and manage all aspects of our service delivery process. This includes contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management.Key Responsibilities:Lead and manage a team of service technicians, apprentices, and...