Hearing Healthcare Coordinator
3 weeks ago
We are seeking a dedicated and hands-on customer service/admin professional to join our team at Connect Hearing in Rockhampton.
As a Hearing Healthcare Coordinator, you will play an important role in providing exceptional service to our predominantly older clientele and helping them manage their hearing health.
You will be responsible for welcoming clients, scheduling appointments, and providing administrative support to our Clinicians (Audiologists/Audiometrists).
In addition, you will efficiently manage the day-to-day operations of our clinics, including opening and closing procedures, and manage the clinic phone line and shared email inbox.
You will also be responsible for billing clients correctly and taking payments, as well as learning and competently using a range of software and applications.
What You'll Need- Prior experience in face-to-face customer service and/or administration roles
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation, and lots of energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both our clinic and our clients
- Intermediate computer skills
- An interest in learning about features and basic repair/maintenance of hearing aids
- A competitive remuneration package, including base salary plus monthly performance bonuses
- Salary packaging options
- Uniform allowance
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova products for yourself and your family
- Online wellbeing centre & Employee Assistance Program (EAP)
- Access to the MindTools eLearning Platform
- Opportunity to grow and develop in your role and beyond
- A values-driven and people-centred culture
- Being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
Estimated annual salary: AU$60,000 - AU$80,000
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