Customer Engagement Specialist

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $93,000 - $143,000
Job Overview

This role presents an exceptional opportunity to cultivate relationships with customers and drive growth through effective engagement strategies.

Luminance, a pioneering force in Legal-Grade AI, is seeking a seasoned professional to join its growing global Customer Success team. As a key player, you will work closely with top international law firms, household names, and major manufacturing companies across 60 countries to deliver world-class customer experiences.

Your primary focus will be on fostering strong relationships, staying attuned to customer objectives, and leveraging our innovative technology to transform the way individuals and businesses interact with contracts.

The ideal candidate will possess exceptional interpersonal skills, a natural ability to build rapport, and a strong drive for results. They will also be able to analyze data to improve customer experience and engagement, identify opportunities for growth, and implement strategies to maximize customer renewals.

Main Responsibilities:

  • Develop and maintain positive customer relationships to ensure seamless onboarding and implementation processes.
  • Work collaboratively with cross-functional teams to execute customer-centric strategies and drive business growth.
  • Analyze customer data to inform product development and enhance service delivery.
  • Identify opportunities for upselling, cross-selling, and expansion into new regions or use cases.
  • Maximize customer renewals through successful onboarding and user engagement, minimizing the risk of churn.

About the Role:

This is a full-time position that requires regular domestic and international travel to meet with customers and build robust business relationships. The ideal candidate will have excellent communication skills, a proven track record of success in customer-facing roles, and a passion for delivering exceptional customer experiences.

Key Qualifications:

  • Proven track record of success in customer-facing roles.
  • Exceptional interpersonal and communication skills.
  • Aptitude for analyzing data to inform business decisions.
  • Ability to think creatively and develop innovative solutions.

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