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Customer Engagement Specialist

3 weeks ago


Sydney, New South Wales, Australia beBeeEngagement Full time $90,000 - $120,000

Our company is seeking a skilled professional to join our team as a Customer Engagement Specialist.

This role will involve working closely with our CRM platform to create personalized campaigns and automate customer journeys.

The ideal candidate will have 2-3+ years of experience in CRM and email marketing, with a strong understanding of customer segmentation, personalization, and lifecycle marketing.

Responsibilities will include delivering and optimizing CRM campaigns across email, SMS, and other owned channels, setting up automated lifecycle journeys and customer segmentation strategies, collaborating with creative and digital teams, conducting A/B testing and performance analysis, and maintaining dashboards and campaign reports.

The successful candidate will be able to work autonomously, communicate effectively across teams, and thrive in a fast-paced environment.

We are looking for someone who is analytical, detail-oriented, and takes initiative to drive results.

About the Role:

In this role, you will play a pivotal part in driving customer engagement, retention, and loyalty through data-driven campaigns.

You will work closely with our CRM & Loyalty team to deliver targeted campaigns, support lifecycle strategies, and enhance our loyalty program.

Your work will contribute directly to revenue growth and brand advocacy, making a meaningful impact on our customers and our business.

  • Deliver and optimize CRM campaigns
  • Set up automated lifecycle journeys and customer segmentation strategies
  • Collaborate with creative and digital teams
  • Conduct A/B testing and performance analysis
  • Maintain dashboards and campaign reports
  • Assist in loyalty program communications

Requirements:

  • 2-3+ years of experience in CRM and email marketing
  • Proficient in Emarsys or similar platforms
  • Strong grasp of customer segmentation, personalization, and lifecycle marketing
  • Analytical and detail-oriented
  • Ability to work autonomously and communicate effectively

Benefits:

We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment.

We believe in supporting both your professional journey and personal well-being as we work together to create a healthier, safer world.

Join Our Team:

We are a dedicated team of professionals passionate about creating a positive impact on humanity and the environment.

We exist to make people's lives better – including each other's lives at work.