Branch Coordinator

4 days ago

Sydney, New South Wales, Australia Loadrestraint Full time
About the Role

We are seeking a highly skilled and motivated Branch Coordinator to join our team at Load Restraint Systems. As a Branch Coordinator, you will play a critical role in ensuring the smooth operation of our branch, providing exceptional customer service, and contributing to the growth and success of our business.

Key Responsibilities
  • Branch Operations
    • Open and close the branch daily, ensuring a secure and organized environment.
    • Perform daily tasks, including counter sales, phone answering, order processing, and communication with clients.
  • Logistics and Supply Chain
    • Coordinate the receipt and dispatch of goods, ensuring accuracy and efficiency in supply chain management.
    • Manage production work orders, ensuring timely completion and quality control.
  • Customer Service
    • Deliver exceptional customer service, responding to customer inquiries and resolving issues in a professional and timely manner.
    • Attend to customer claims, including warranty and complaints, in a fair and respectful manner.
  • Warehouse and Sales Area Maintenance
    • Ensure the warehouse and sales areas are clean, organized, and well-maintained.
    • Replenish stock and perform daily housekeeping tasks.
  • Leadership and Supervision
    • Supervise the branch in the absence of the Branch Manager, ensuring continuity and quality of service.
Requirements
  • Interpersonal Skills
    • Excellent communication and interpersonal skills, with the ability to positively engage with customers and suppliers.
  • Time Management and Organization
    • Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Technical Skills
    • Basic MS Office knowledge and proficiency in using computerized systems.
  • Personal Qualities
    • Resilience, adaptability, and a willingness to learn and grow with the company.
About Us

Load Restraint Systems is a family-owned Australian company with over 40 years of experience in the cargo restraint industry. We manufacture and supply restraint solutions across various industries, including transport, construction, and machinery movement. We value our staff highly and create an environment where you feel valued and have a sense of ownership. If you are a motivated and talented individual who is passionate about delivering exceptional customer service and contributing to the growth and success of our business, we encourage you to apply for this exciting opportunity.

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