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Supporter Experience

2 months ago

Sydney, New South Wales, Australia Lifeline Australia Ltd Full time
About the Role

Lifeline Australia Ltd is seeking a highly skilled and experienced professional to join our team as a Supporter Experience & Loyalty Specialist. This is an exciting opportunity to work with a leading national suicide prevention and crisis support charity, empowering Australians through connection, compassion, and hope.

Key Responsibilities
  • Support the implementation of donor loyalty campaigns and initiatives, ensuring a seamless and engaging experience for our supporters.
  • Contribute to the development and execution of multi-channel appeals and campaigns across direct mail, email, SMS, web, social media, telemarketing, and cash giving, driving income growth and retention.
  • Lead the development and implementation of regular giving retention strategies and tactics, maximizing income and supporter engagement.
  • Manage relationships with suppliers, monitoring and reporting on KPIs and performance to ensure results and maximum ROI.
  • Support the implementation of supporter engagement strategies, working with the Supporter Experience and Loyalty Manager to develop engagement journeys and touchpoints.
  • Collaborate with the Data and Supporter Services team to ensure supporter feedback and data are analyzed and used to inform and drive strategy.
  • Work with the Donor Acquisition Manager and Community Fundraising & Campaigns teams to ensure first-time supporters are onboarded with a seamless transition for ongoing stewardship, engagement, conversion, upgrade, and reactivation.
Requirements
  • Sound knowledge of the Australian fundraising environment.
  • Thorough understanding of direct marketing fundraising.
  • Strong 'supporter-first' mindset.
  • Creative thinker with ability to innovate, delight, and inspire supporters.
  • Effective cross-functional collaboration and project management skills.
  • Mature, with high levels of energy, initiative, and humility.
  • Strong presentation, communication, and relationship management skills, with the ability to deliver on objectives within timeframes.
About Lifeline Australia Ltd

Lifeline Australia Ltd is a national suicide prevention organisation providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. We are committed to empowering Australians through connection, compassion, and hope, and we are seeking a highly skilled and experienced professional to join our team as a Supporter Experience & Loyalty Specialist.

What We Offer
  • Salary Packaging – as a not-for-profit organisation, we offer our employees access to some amazing tax savings through salary packaging.
  • Paid Primary Carer Parental Leave – 14 weeks at full pay or 28 weeks at half pay.
  • Lifeline Learning Academy – access to instructor-led and online courses through the Australian Institute of Management and e-learning modules.
  • Flexible working – we provide flexibility and support to all employees, encouraging work-life balance.
  • Employee Assistance Program and Mental Wellbeing Program – access to free counselling sessions for you and your family and a Wellbeing App.