Client Experience Administrator

15 hours ago

Sydney, New South Wales, Australia Interrelate Full time
Job Description

We are seeking a dedicated and skilled Client Experience Administrator to join our team at Interrelate, a not-for-profit provider of relationship and family support services. As a key point of contact for our School Services program, you will be responsible for responding to customer enquiries, supporting customers to identify suitable programs and services, and allocating staff to bookings.

About the Opportunity

This is an exciting opportunity to work in a supportive environment that understands the importance of connection. You will have the chance to empower people to thrive in their relationships and make a meaningful difference in your community.

Key Responsibilities
  • Responding to customer enquiries regarding programs and services
  • Supporting customers to identify suitable programs and services to meet their needs
  • Allocating staff, including School Services Educators, to bookings
  • Working with the Customer Relationship Management (CRM) system to enter bookings and customer related information
  • On boarding clients from lead generation to appointment bookings and invoicing
What We Offer

We offer a competitive employment package, including:

  • A salary of $37.68 per hour plus 11.5% superannuation
  • Additional days of paid leave on top of standard leave entitlements
  • Employee Awards & Appreciation programs
  • Training, Mentoring, Supervision, and access to Resources
  • Employee Assistance Program
  • Opportunities for professional development
  • A supportive working environment
About Us

Interrelate is a leader in our community, committed to responding to the vulnerabilities of families and children in their communities and empowering them to build strong and respectful relationships. We deliver services across multiple locations and are backed by qualified staff and 98 years of trusted expertise in sensitive relationship matters.

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