Healthcare Administrator

1 week ago

Adelaide, South Australia beBeeAdministrative Full time $100,000 - $120,000
Medical Team Lead

As a key member of our healthcare team, the Medical Team Lead will be responsible for leading and supporting a team to deliver effective and efficient internal administrative services and patient experiences.

Responsibilities:
  • Streamline administrative processes to enhance productivity and efficiency.
  • Develop new procedures, checklists, templates, and forms to improve workflow management.
  • Assist with recruitment, selection, and onboarding to ensure a smooth transition for new team members.
  • Develop and deliver role-based induction training programs to equip team members with the necessary skills and knowledge.
  • Plan, publish, and coordinate changes to rosters and back-fill roles as required to ensure seamless service delivery.
  • Oversee team administrative activities, provide support, and resolve issues promptly to maintain high levels of customer satisfaction.
  • Coach and develop the skills, knowledge, and abilities of team members to enhance their performance and contribute to the team's overall success.
  • Act as an administrative liaison for doctors, practitioners, and midwives to facilitate communication and collaboration.
  • Update settings and maintain administrative IT systems to ensure optimal performance and data security.
  • Provide administrative reporting and recommendations to inform business decisions and drive continuous improvement.
Required Skills and Qualifications
  • At least 3 years of supervisory experience in General Practice, Allied Health, or Specialist Medical Practice.
  • Proven experience in streamlining workflows and developing procedures, checklists, and forms.
  • Sound understanding of medical protocols, practices, and terminology.
  • Excellent knowledge of patient experience principles, practices, and techniques.
  • Knowledge of Medicare/Private fund billing & claims processes, & item numbers.
  • Sound understanding of the Privacy Act as it relates to medical records.
  • Understanding of obligations relating to employment/WHS&W legislation.
  • Experience booking patients and rostering accordingly.
  • Excellent command of English language and grammar (verbal and written).
  • Proficiency in Microsoft applications and Flow-charter (or similar).
  • Experience using medical software (Clinic to Cloud is preferred).
Benefits

The ideal candidate will have a genuine interest in women's health, be committed to continuous improvement, and possess high levels of emotional intelligence and empathy. They must uphold standards of behaviour and service delivery, communicate with integrity, honesty, and transparency, and consistently demonstrate a diligent approach to work and patient care.

A Certificate IV in Business Administration, Health Administration, or Management is essential, along with a Department of Human Services Working with Children Check and National Police Check. The successful candidate will also need to hold permanent work rights to live and work in Australia.

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