Aged Care Operations Coordinator

1 month ago


Townsville, Queensland, Australia Just Better Care Full time

About Us:

Just Better Care, a leading provider of in-home aged care and disability support services across Australia, is seeking an experienced Aged Care Operations Coordinator to join our team.

Job Summary:

We are looking for a highly organized and detail-oriented individual to coordinate the delivery of services using a team of Community Support Professionals. The successful candidate will be responsible for ensuring services are provided in accordance with customers' assessed needs and support professionals' availability.

Duties and Responsibilities:

  • Develop and manage customer service schedules, including service planning, confirmation, and short notice placements and cancellations
  • Prepare and transmit schedules for customer services to Community Support Professionals
  • Arrange replacement staff to cover planned or unplanned absences and shift changes
  • Provide coaching, supervision, support, and direction to Community Support Professionals to ensure quality service is provided to people they support
  • Monitor the implementation of individualized plans for customers
  • Verify allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
  • Maintain and update data in company information systems
  • Meet specified standards for the delivery of quality in-home care and support services

About You:

  • Caring, compassionate, and friendly
  • Demonstrated high-level verbal and written communication skills, including familiarity with and confidence in using the Microsoft Suite

Salary: $60,000 - $70,000 per annum, depending on experience.

About Just Better Care:

At Just Better Care, we provide personalized in-home care and support services to enable older Australians and those living with disabilities to live independently and stay connected to their local community. Our dedicated team of professionals work tirelessly to deliver exceptional care and support that meets the unique needs of each individual.



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