Regulatory Operations Coordinator

1 week ago

Townsville, Queensland, Australia Townsville City Council Full time

About the Role

The Regulatory Operations Coordinator is a critical position within the Townsville City Council, responsible for maintaining an effective and efficient program by making informed decisions and sustainable recommendations. The role reviews operational plans and related programs, projects, budgets, and other initiatives to implement streamlined operational processes and practices.

The Coordinator will collect and analyze data, using business intelligence to plan the tactical direction of Environmental Health & Regulation. This includes leading and mentoring a highly skilled multi-faceted team to achieve operational objectives while maintaining a strong customer service focus.

About You

Our ideal candidate will possess the following key requirements:

  • Certificate IV qualification and demonstrated 5 years' experience in leadership and/or management: or relevant tertiary qualification in an investigatory, regulatory, business, or similar discipline.
  • Demonstrated experience role modelling a positive safety culture and adherence to the Health Safety Management Systems through visible leadership and exercising due diligence and management of compliance and legislative obligations.
  • Demonstrated experience in leading and developing a high performing team to achieve operational activities including deploying resources efficiently and effectively and supporting other EHR coordinators as required.
  • Excellent internal and external stakeholder engagement skills, including experience in communication, negotiation, consultation, and conflict resolution to maintain key working customer/supplier relationships.
  • Proven experience in strong financial and budget management, balancing and negotiating available resources to deliver excellence in customer experience and managing the performance of community assets and lifestyle with statutory and legal obligations.
  • Comprehensive written and verbal communication skills to present materials to a standard that would be acceptable for internal and external distribution, and participation at community engagement events promoting responsible animal ownership.
  • Demonstrated capacity to develop and manage efficient data systems for high level data analysis related to EHR seasonal trends and program delivery.
  • Authorised Persons Card or ability to obtain.
  • Proficient in the Microsoft suite of products.
  • Current Queensland 'C' class driver's license.

What We Offer

  • 17.5% annual leave loading
  • Up to 5 weeks annual leave
  • Up to 3 weeks Personal/Carers Leave
  • 14 weeks paid Parental Leave
  • Domestic and Family Violence Leave
  • Natural Disaster Leave
  • Long Service Leave available pro rata after seven years
  • Up to *13.5% Superannuation employer contribution for contributing members
  • Salary Sacrifice opportunities
  • Learning and Development opportunities
  • Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
  • Employee Loyalty Program offering discounts at selected local businesses
  • Employee Assistance Program
  • Active Family Social Club
  • Flexible working arrangements

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact for a confidential discussion.

Current TCC employees are required to discuss their intention to apply for an advertised position with their Team Leader/Team Manager prior to lodging an application.

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