Airport Operations Excellence Director

1 day ago


Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $140,000
Airport Standards Lead Role Overview

We are seeking a highly skilled Airport Standards professional to lead our Airport Standards team. The successful candidate will be responsible for designing and implementing processes, procedures, and standards that enable best practice guest experience and operational performance in domestic and international airports.

Main Responsibilities:
  • Collaborate with internal and external stakeholders to create and implement procedures for new initiatives and projects
  • Support and influence the Airport Standards Advisors in their daily roles, enhancing their skill and knowledge
  • Work closely with airport leaders and front-line teams to identify deficiencies in process and make recommendations for improvement
  • Partner with the Safety and Compliance Manager to ensure regulatory compliance and understand trends and audit outcomes that may result in procedural changes
  • Owning the communication portfolio for airport standards, striving for continuous improvement and effective distribution of information
Requirements:
  • At least 1 year of experience in Guest Services
  • Demonstrated leadership experience in airport operations, preferably with a strong understanding of Sabre Interact
  • Natural ability to interpret policy and promote adherence to policy and standards
  • Proven experience working with diverse stakeholder groups, both internal and external
  • Excellent understanding of airport operations dynamics and customer service principles
What We Offer:
  • Premium air travel discounts for you and your loved ones
  • Flexible work arrangements, including adaptable hours and remote work options
  • Substantial discounts on travel insurance, car rentals, accommodations, and global experiences
  • Virgin Australia Lounge membership at a reduced rate
  • Hospitality, retail, technology, beauty services, and wellness perks
  • Digital wellbeing platform access and comprehensive Employee Assistance Program
  • Flexible dress code policy, allowing you to wear attire suitable for the day's tasks

Equal opportunities apply



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