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Service Desk Support Specialist
2 months ago
We are seeking a highly skilled Service Desk Officer to join our team at Talent International. As a key member of our IT support function, you will be responsible for providing exceptional support to our clients and ensuring that their technical issues are resolved efficiently and effectively.
Key Responsibilities- Provide timely and effective support to clients via phone, email, and other communication channels.
- Analyze and resolve technical issues, escalating complex problems to senior technicians as needed.
- Manage and prioritize multiple support requests, ensuring that all issues are resolved within agreed-upon timeframes.
- Collaborate with internal stakeholders to identify and implement process improvements, ensuring that our support function is aligned with business objectives.
- Develop and maintain knowledge of our IT systems and tools, staying up-to-date with the latest technologies and trends.
- Completed a Microsoft or CompTIA Certification, or have demonstrated experience in Information Technology or related disciplines.
- Demonstrated experience in working in an IT support function and providing subject matter expertise.
- Knowledge of Service Desk systems and IT tools.
- Demonstrated knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems, and common desktop application products.
This role is based in Rockhampton with 2 days work from home. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
