Service Desk Support Specialist

3 weeks ago


Brisbane, Queensland, Australia Flexhive Full time
Job Title: Service Desk Analyst

This role is inclusive of a 25% casual loading.

Job Overview: We are seeking a skilled and experienced Service Desk Officer to contribute to delivering exceptional customer support.

Key Responsibilities:

  1. Provide first-level technical support to end-users via phone, email, and remote assistance.
  2. Diagnose and resolve hardware, software, and network issues in a timely manner.
  3. Document, track, and monitor support requests to ensure timely resolution.
  4. Collaborate with other IT team members to escalate and resolve complex issues.
  5. Assist in the development and maintenance of knowledge base articles.
  6. Install, configure, and troubleshoot desktops, laptops, and peripherals.
  7. Collaborate with vendors to resolve hardware and software issues.

Qualifications:

  1. Minimum of 5 years of experience in a helpdesk or technical support role.
  2. Proficient in troubleshooting Windows and Mac operating systems.
  3. Strong knowledge of hardware, software, and network troubleshooting.
  4. Excellent communication and customer service skills.
  5. Ability to work independently and collaboratively in a team environment.
  6. IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred.



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