ICT Service Desk Specialist
3 weeks ago
About the Role
We are seeking an experienced ICT Service Desk Officer to join our team at CPL - Choice, Passion, Life. As an ICT Service Desk Officer, you will be responsible for providing first and second level Service Desk support for our employees across multiple sites in Queensland.
Key Responsibilities
- Manage and resolve first and second level ICT support requests.
- Provide technical support for software, hardware, communications, and networking equipment.
- Image and deploy new ICT assets to staff.
- Contribute to projects.
Requirements
- Minimum of one year's ICT service desk experience.
- Level 2 Service Desk trouble shooting experience in a Windows/Microsoft environment.
- Current industry certifications; MCP and ITIL (desired).
- Great customer service, communication, and interpersonal skills.
- Ability to work within an environment where systems are undergoing continual change.
- Commitment to making a difference and continuous improvement.
- Valid and current C class driving license.
- Blue card and NDIS Worker Screen (we can help).
About Us
CPL - Choice, Passion, Life is an organisation that makes a difference in people's lives every day. We are passionate about people and strive to create a positive impact. Our values are a promise of how we will work with each other and with our clients, make decisions, and choose to act.
What We Offer
- Flexible work arrangements.
- Tax-free savings.
- Entertainment expenses.
- Growth opportunities.
- Employee assistance program.
- Brisbane CBD location.
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