Customer Service Leadership Position

24 hours ago


Brisbane, Queensland, Australia beBeeCustomerLeader Full time $80,000 - $120,000
Leadership Role in Customer Service

The Contact Centre Team Leader is a crucial leadership position that inspires and guides a team to deliver exceptional customer service.

Main Responsibilities
  • Coach, mentor, and empower teams to exceed customer expectations and uphold the company's values.
  • Collaborate with the team to identify opportunities for improvement and elevate the customer experience.
  • Manage escalations with confidence, foster team engagement, and support professional growth.
About the Ideal Candidate
  • A proven track record of leading a multi-channel Contact Centre team in a fast-paced environment.
  • Excellent people leadership skills with the ability to coach, mentor, and motivate teams.
  • A customer-centric mindset and success in delivering service improvements and customer value.


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