
Service Leadership Position
3 days ago
Customer Service Team Lead
About the Role:We are seeking an experienced and dynamic leader to lead and elevate our customer service operations. This pivotal role is designed for a hands-on manager who thrives in a technical environment.
Key Responsibilities:- Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and knowledge sharing.
- Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and development plans.
- Provide direction, feedback, and coaching to ensure your team handles complex inquiries and provides expert advice.
- Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
- A minimum of 1+ years of experience in a customer service management or leadership role, preferably within a technical industry.
- Proven education and relevant certifications.
- Experience in developing and implementing customer service procedures, SLAs, and performance metrics.
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Customer Service Leadership Position
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Food Service Leadership Position
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Customer Service Leadership Position
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Leadership Position
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Customer Service Leadership Position
3 days ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000Customer Service ManagerWe are seeking a dynamic leader to lead and elevate our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.
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Customer Service Leadership Position
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IT Leadership Position
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Retail Leadership Position
7 days ago
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Clinical Leadership Position
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Education Leadership Position
6 days ago
Brisbane, Queensland, Australia beBeeDirector Full time $166,623Job OverviewCatholic Early EdCare is seeking a Centre Director to join their team in Hamilton. This is a unique opportunity for an experienced leader to make a positive impact on the lives of children and families.Key Responsibilities:Manage Daily Operations: Oversee the day-to-day management of the centre, including staffing, administration, and...