Customer Service Leadership Position

1 week ago


Brisbane, Queensland, Australia beBeeLeadership Full time $110,000 - $140,000
Job Title:

A Team Lead for Customer Success

About the Role:

We are seeking a highly skilled and experienced professional to lead our customer success team. As a Team Lead, you will be responsible for managing and guiding the team to ensure excellent customer service and support.

Your primary objective will be to build strong relationships with our customers, understand their needs, and provide timely solutions to meet their expectations.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, leading a team, and delivering exceptional results.

Key Responsibilities:
  • Lead and manage the customer success team to achieve business objectives
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Conduct regular coaching and performance evaluations to ensure team members are meeting their goals
  • Maintain accurate records and reports to track customer interactions and team performance
Requirements:
  • Proven leadership experience in a customer-facing role
  • Strong communication and interpersonal skills to build relationships with customers and team members
  • Ability to analyze data and make informed decisions to drive business growth
  • Excellent problem-solving and conflict resolution skills to handle complex customer issues
  • Highly organized and detail-oriented with a focus on delivering high-quality results
Benefits:

We offer a competitive salary and benefits package, including free parking, career development opportunities, and a supportive work environment.



  • Brisbane, Queensland, Australia beBeeCustomerLeader Full time $80,000 - $120,000

    Leadership Role in Customer ServiceThe Contact Centre Team Leader is a crucial leadership position that inspires and guides a team to deliver exceptional customer service.Main ResponsibilitiesCoach, mentor, and empower teams to exceed customer expectations and uphold the company's values.Collaborate with the team to identify opportunities for improvement and...


  • Brisbane, Queensland, Australia beBeeLeadership Full time $71,150 - $78,351

    Job OpportunityAt our organization, we're a team of passionate professionals dedicated to delivering top-tier industrial, agricultural, and mineral processing chemicals.Role ResponsibilitiesLead and train the customer services team to ensure a positive and efficient customer experience.Develop and maintain a thorough knowledge of our product range.Provide...


  • Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    Job OpportunityThis role offers a unique chance to excel in customer service leadership, where you will oversee the entire customer journey and elevate our reputation for excellence.Key Responsibilities:Lead a team of customer service specialists and manage their development through daily direction, feedback, and coaching.Develop and implement customer...


  • Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    Customer Service ManagerWe are seeking a dynamic leader to lead and elevate our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.


  • Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    **Front Office Team Lead Role Overview**Buscojobs is seeking an experienced and dynamic Front Office Team Lead to lead and elevate customer service operations.This pivotal leadership role is designed for hands-on managers who thrive in technical environments. You will be responsible for overseeing the entire customer journey, ensuring every interaction...


  • Brisbane, Queensland, Australia beBeeCustomer Full time $100,000 - $150,000

    About the RoleThis position plays a pivotal role in leading our Service Department, driving success through strong leadership and customer-centricity.Your responsibilities will include monitoring key performance indicators (KPIs), enhancing the customer experience, and promoting Penske's products and services.


  • Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    Job Title:Customer Service Team LeadAbout the Role:We are seeking an experienced and dynamic leader to lead and elevate our customer service operations. This pivotal role is designed for a hands-on manager who thrives in a technical environment.Key Responsibilities:Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high...


  • Brisbane, Queensland, Australia Senior Leadership Infrabuild Full time

    **About the role**:**ARC (The Australian Reinforcing Company)**, is currently seeking a **Customer Service Officer** to join our tight-knit team at our **Bundamba** Branch.You'll work closely with our sales, operations, and leadership teams to deliver an exceptional customer experience. You'll play a critical role in ensuring smooth communication between our...


  • Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

    Customer Service Team Lead OpportunityDrive daily operations, support valued customers and account managers, and foster a positive team culture in this dynamic customer-centric role.Guide the Customer Service team to achieve high performance and quality standards.Collaborate with Account Managers and inbound customers to resolve queries and meet their...


  • Brisbane, Queensland, Australia beBeeLeadership Full time $42,000 - $73,500

    Job TitleTeam Leader Food ServicesSupervise and coordinate front of house activities to achieve high standard and optimise customer hospitality experience.Ensure high standard of hygiene and safety throughout food services department that complies with hospital food safety program.About the RoleThis is a key leadership position responsible for efficient...