Customer Service Leadership Position

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $110,000 - $140,000
Job Title:

A Team Lead for Customer Success

About the Role:

We are seeking a highly skilled and experienced professional to lead our customer success team. As a Team Lead, you will be responsible for managing and guiding the team to ensure excellent customer service and support.

Your primary objective will be to build strong relationships with our customers, understand their needs, and provide timely solutions to meet their expectations.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, leading a team, and delivering exceptional results.

Key Responsibilities:
  • Lead and manage the customer success team to achieve business objectives
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Conduct regular coaching and performance evaluations to ensure team members are meeting their goals
  • Maintain accurate records and reports to track customer interactions and team performance
Requirements:
  • Proven leadership experience in a customer-facing role
  • Strong communication and interpersonal skills to build relationships with customers and team members
  • Ability to analyze data and make informed decisions to drive business growth
  • Excellent problem-solving and conflict resolution skills to handle complex customer issues
  • Highly organized and detail-oriented with a focus on delivering high-quality results
Benefits:

We offer a competitive salary and benefits package, including free parking, career development opportunities, and a supportive work environment.

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