
Customer Service Leadership Position
22 hours ago
**Front Office Team Lead Role Overview**
Buscojobs is seeking an experienced and dynamic Front Office Team Lead to lead and elevate customer service operations.
This pivotal leadership role is designed for hands-on managers who thrive in technical environments. You will be responsible for overseeing the entire customer journey, ensuring every interaction reinforces the company's reputation for excellence and expertise.
The ideal candidate will have a proven track record of leading high-performing teams, managing employee lifecycles, and providing daily direction and coaching.
- Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance and continuous improvement.
- Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate expert advice.
**Requirements & Qualifications**
A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
Proven Bachelor Degree or Equivalent.
Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
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