Customer Service Leadership Position

3 days ago


Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000
Job Opportunity

This role offers a unique chance to excel in customer service leadership, where you will oversee the entire customer journey and elevate our reputation for excellence.

  • Key Responsibilities:
    • Lead a team of customer service specialists and manage their development through daily direction, feedback, and coaching.
    • Develop and implement customer service policies, programs, and procedures to enhance the customer experience.
    • Act as a key point of contact for escalated customer issues and work collaboratively with internal units to identify trends in customer feedback.
  • Requirements:
    • A minimum of 1+ years of experience in customer service management or team leadership.
    • Proven Bachelor Degree or Equivalent.
    • Exceptional communication and interpersonal skills.
  • Benefits:
    • Opportunity to develop and implement customer service strategies.
    • Collaborative work environment.
    • Chance to make a significant impact on customer satisfaction.


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