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Service Design Strategist

1 month ago

Melbourne, Victoria, Australia Talent International Full time
Lead Service Designer Opportunity at Talent International

We are seeking a highly skilled Lead Service Designer to join our team at Talent International. As a key member of our design team, you will lead the creation and visualisation of customer journey maps that reflect current state, as well as optimised future state journeys and Service Blueprints that enhance the user experience and align with business objectives.

About the Role
  • Lead the creation of impactful customer journey maps and service blueprints that inspire action and deliver results.
  • Work closely with cross-functional teams to align goals and co-create innovative solutions.
  • Co-Facilitate workshops, interviews, and focus groups to gather insights and uncover opportunities for enhancing experiences.
  • Analyse qualitative and quantitative data from various sources to inform and improve journeys and design future blueprints.
About You
  • Solid background in service design and customer experience
  • Proven track record of leading cross-functional teams through the design thinking process and journey mapping projects.
  • Expertise in user research, data analysis, and customer experience metrics.
  • Proficiency with journey mapping, service blueprinting, and prototyping tools (e.g., Miro, Mural).

This is an exceptional opportunity for a skilled Service Designer to make a meaningful impact on our clients' businesses and drive innovation in the financial services industry. The successful candidate will have a deep understanding of human-centered design principles and a proven track record of delivering tangible business results.

What We Offer
  • A competitive salary: $120,000 - $180,000 per annum.
  • A dynamic and supportive work environment.
  • Ongoing professional development and training opportunities.

If you are a motivated and talented Service Designer looking for a new challenge, please submit your application today.