Financial Hardship Manager

1 week ago

Sydney, New South Wales, Australia beBeeDebt Full time $90,000 - $120,000

Role Summary

We are seeking a dedicated professional to manage customer accounts in hardship, with the goal of returning them to full repayment. This role involves providing recommendations on the best strategy to manage individual customer situations and managing each file to a satisfactory conclusion.

Key Responsibilities:

  • Evaluate customer's ability and/or intent to maintain payments.
  • Maximise collections and recoveries strategies for all accounts in Hardship.
  • Accurately document, monitor and evaluate payment proposals and approve in line with delegated authority or recommend for approval.
  • Recommend action to recover debts by providing review insights to assist with determining the best method of recovery while reducing business risk.

Requirements:

  • At least 3 years in a Collections/Hardship environment.
  • Experience working with administrators/liquidators, auctioneers, valuers, mercantile agencies and legal practitioners.
  • Demonstrated background in successful credit analysis, debt collection and recovery.
  • Team player with demonstrated empathy, negotiation skills and decision-making abilities.
  • Excellent written and verbal communication skills.
  • Problem-solving skills and high attention to detail.

What We Offer:

Our company offers flexibility, giving our people freedom and tailored support to develop their professional interests beyond their immediate roles, leading to more satisfying careers. We also offer a hybrid working arrangement.

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