Financial Hardship Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

We are seeking a professional with expertise in financial hardship and collections to join our team. The successful candidate will be responsible for navigating complex financial situations with empathy and intelligence.

The ideal candidate will possess excellent communication skills, a strong customer service ethic, and the ability to thrive in a fast-paced environment. They will be able to manage their time effectively, assess financial positions, negotiate payments, and work towards restoring account holders to regular paying status.

Key responsibilities include:

  • Navigating financial hardship claims with emotional intelligence and empathy
  • Assessing the account holder's financial position
  • Negotiation of payments
  • Working towards having the account holder back into regular paying status
  • Reviewing supporting documentation to make informed decisions

As a valued member of our team, you will have the opportunity to build out processes and contribute to the growth of a promising business.

Required skills and qualifications include:

  • Hardship/Collections experience
  • Ability to manage your own time and workload
  • Excellent communication skills
  • A strong customer service ethic
  • Thrives in a fast-paced changing environment

Benefits of the role include:

  • Up to a 10% bonus
  • Flexible working arrangement, including two days per week from home
  • Fantastic modern working space
  • Growing company with various progression avenues

Join us on this exciting journey and take the first step towards a rewarding career in finance.

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