Sydney Customer Service Role

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000
Customer Service Representative Opportunity

This is a customer service representative role with opportunities to enhance customer satisfaction and dealer retention through exceptional service and follow-up. You will be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.

Day-to-day responsibilities:

  • Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.
  • Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
  • Evaluate data accuracy in all customer interactions and prepare timely dealer performance reports.
  • Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
  • Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.

Key qualifications:

  • A minimum of 1-2 years of customer service/success experience, preferably in digital advertising, e-commerce, or automotive.
  • Strong communication skills with a customer-first approach.
  • Proficiency in CRM platforms like Salesforce.
  • A knack for data analysis to support client goals.
  • Excellent organisational skills and the ability to multitask effectively.
  • Comfort working independently and collaboratively with various teams.

Benefits:

  • A dynamic and fast-growing company with a shared passion for the automotive industry.
  • The opportunity to work with a range of innovative products and services.
  • A collaborative and supportive team environment.
  • Professional development opportunities to help you achieve your career goals.

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