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Sydney Customer Support Role
3 weeks ago
We are seeking a skilled and dedicated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will work closely with our sales team to understand our products and services and meet the needs of our customers.
Your primary responsibilities will include responding to customer inquiries, resolving issues, and providing solutions to our clients. You will also be required to maintain accurate records and reports, and participate in ongoing training and development to enhance your skills and knowledge.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner
- Maintain accurate records and reports, and provide regular updates to management
- Work closely with the sales team to understand customer needs and provide solutions
- Participate in ongoing training and development to enhance skills and knowledge
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to have a strong understanding of our products and services, and be able to communicate effectively with our customers.
The ideal candidate will have:
- A diploma or degree in business or a related field
- At least 3 years of experience in customer service or order fulfillment
- Knowledge of SAP or other CRM systems
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
We offer a competitive salary and benefits package, including:
- A comprehensive training program to enhance your skills and knowledge
- Ongoing support and mentorship from our experienced team
- The opportunity to work in a dynamic and supportive environment
Please note that this is a casual position with a 3-month contract. The ideal candidate will be able to commit to this arrangement and be available to work on-site in Sydney.