Exceptional Service Delivery Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $72,000 - $96,000

Delivering exceptional service across our national customer portfolio is a vital responsibility for the Customer Service Team Member role.

This key position plays a significant part in supporting our national operations by ensuring high-quality, compassionate service delivery.

The following are the essential tasks and responsibilities of this role:

  • Making informed decisions within established guidelines to ensure smooth service coordination and execution.
  • Upholding documentation standards in accordance with Good Documentation Practice and healthcare regulations.
  • Collaborating with internal stakeholders to support consistent and high-quality service outcomes.
  • Participating in service reviews and contributing insights to continuous improvement efforts.
  • Ensuring alignment with industry standards, policies, and procedures.

To be successful in this role, you will need:

  • Strong communication and interpersonal skills to effectively interact with customers and colleagues.
  • Proficiency in ERP and CRM systems to manage data and workflow efficiently.
  • High-level computer literacy, including Microsoft Office, to perform administrative tasks.
  • Experience in customer service within healthcare, logistics, or related settings.
  • High attention to detail in processing orders and maintaining accurate documentation.

In this role, you will have the opportunity to work collaboratively in friendly, caring teams and build meaningful connections with your colleagues. With a bold vision to expand our global reach, we empower our people to take on diverse challenges and new responsibilities.

We welcome applicants who are entitled to work in Australia and are prepared to undertake pre-employment checks.

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